Registered NDIS Provider

Support That Helps Life Move Forward

When behavioural, emotional, communication, functional, or mobility needs make everyday life harder, the right support can create a clearer way forward. Fresh Start Wellness works with participants, families, carers, and professional teams to build practical skills, strengthen participation, and support greater independence.

Melbourne based. Supporting participants across Australia through flexible in-person and telehealth services where appropriate.

  • Registered NDIS Provider
  • Behaviour Support and Allied Health
  • Person-Centred Planning
  • Australia-Wide Support

When Support Feels Complicated

You Should Not Have to Navigate Complex Needs Alone

A participant may be supported by family members, carers, schools, coordinators, and multiple health professionals. When each person is working from a different understanding, daily routines can become inconsistent and progress can be difficult to sustain.

Fresh Start Wellness helps bring the important pieces together. We listen to the participant and the people around them, understand what is happening across different environments, and develop practical support that can be used in everyday life.

  • Understand the person, not only the presenting concern
  • Create strategies that fit real routines and environments
  • Work with families, carers, coordinators, and other professionals
  • Review progress and adjust support as needs change
Talk to Our Team

Getting Started

Three Simple Steps to Begin

1

Call and Share What You Need

Tell us about the participant, the current situation, and the support you are looking for. You do not need to have every detail prepared before calling.

2

Build a Clear Support Pathway

We discuss service suitability, availability, funding considerations, and the information needed to move forward.

3

Begin Support and Review Progress

Support is planned around the participant's goals and reviewed with the people involved, helping strategies remain practical and coordinated.

Our Approach

Support Built Around the Person and Their Everyday Life

Good support needs more than a report or a one-off appointment. It needs a clear understanding of the participant, practical strategies, and consistent collaboration across the places where life happens.

Person-Centred

The participant's preferences, goals, strengths, communication, culture, and environment guide the support pathway.

Evidence-Informed

Assessments and strategies are grounded in recognised clinical and Positive Behaviour Support approaches, then adapted to the individual.

Practical

Recommendations are designed to be understandable and usable in daily routines, not left as theory on a page.

Collaborative

We work with families, carers, Support Coordinators, schools, and other professionals to encourage shared understanding and consistent implementation.

What Better Support Can Create

More Clarity for Today. More Possibility for Tomorrow.

Progress looks different for every participant. It may mean communicating a need more clearly, taking part in a routine with greater confidence, managing emotions with new strategies, moving more safely, or helping a support team respond more consistently. Our role is to help turn broad goals into practical steps that can be understood, applied, and reviewed over time.

Clearer communication
Stronger everyday skills
More consistent support
Greater participation
Improved confidence
Better coordinated care

Individual outcomes vary and depend on each participant's needs, goals, circumstances, available funding, and engagement with support.

Flexible Access

Based in Melbourne, Supporting Participants Across Australia

Fresh Start Wellness is based in Point Cook, Melbourne. Depending on the service, participant needs, clinical suitability, and team availability, support may be delivered in person, through telehealth, or through a combination of both.

Australia-wide support In-person support where available Telehealth where appropriate

Common Questions

Helpful Answers Before You Get Started

View All FAQs
Who do you support?
We support NDIS participants across age groups, with particular experience in complex behavioural, psychosocial, communication, functional, and mobility needs. This may include participants with autism, trauma-related needs, psychosocial disability, behaviours of concern, emotional-regulation challenges, or support needs that involve several people and environments. Service suitability is considered individually.
What makes your service different?
Our approach connects clinical understanding with everyday implementation. We look at the participant's goals, strengths, communication, environment, relationships, and current support network. Recommendations are designed to be practical, collaborative, and reviewable rather than remaining only in a report.
Do you support high-risk or complex cases?
Yes, we can consider referrals involving complex or higher-risk presentations, including situations that require coordinated multidisciplinary input or restrictive-practice oversight. Acceptance depends on service scope, practitioner capability, current capacity, available information, and whether we can provide the support safely and appropriately.
What areas do you service?
Fresh Start Wellness is based in Point Cook, Melbourne. We provide services across Australia through flexible delivery options. In-person availability depends on location and practitioner capacity. Telehealth may be offered where it is suitable for the participant, the service, and the clinical goals.
How can I make a referral?
You can call us on +61 488 016 006 or complete the referral form on this website. We will review the information, contact the authorised person, discuss service suitability and availability, and explain the next steps. A submitted referral does not automatically guarantee service acceptance or commencement.

Not Sure Which Service Is the Right Fit?

Call us and tell us what is happening. We will listen, explain the available options, and help you identify the most appropriate next step.