Last updated: 22 July 2026
These Terms and Conditions apply to the use of www.freshstartwellness.com.au, operated by Amanah Solutions Pty Ltd, ABN 67 627 797 586, trading through the Fresh Start Wellness brand. In these terms, "Fresh Start Wellness", "we", "us", and "our" refer to the website operator.
By accessing or using this website, you agree to these terms. Do not use the website if you do not accept them.
1. Purpose of the website
The website provides general information about Fresh Start Wellness, NDIS behaviour support, allied health services, contact options, and referral pathways. It allows visitors to make a general enquiry or submit a referral for review.
Information on the website does not create a clinician-client, provider-participant, employment, partnership, or other professional relationship.
2. NDIS services and service agreements
Any service delivered by Fresh Start Wellness is subject to separate assessment, capacity, suitability, funding, consent, onboarding, and a written service agreement.
A website enquiry, phone call, consultation, or referral does not guarantee acceptance, availability, a particular practitioner, commencement date, funding approval, or any result.
If these website terms conflict with a signed service agreement in relation to a particular service, the service agreement governs that service to the extent of the inconsistency.
3. General information, not professional advice
Website content is general and should not be treated as medical, psychological, allied health, behaviour support, legal, financial, emergency, or NDIS planning advice for a particular person.
NDIS eligibility, plan decisions, and funding decisions are made by the National Disability Insurance Agency. Seek advice from appropriately qualified professionals and refer to official NDIS information before making decisions.
In an emergency, call 000.
4. Enquiries and referrals
When submitting information through the website, you confirm that the information is accurate and complete to the best of your knowledge; you are authorised to provide information about another person where applicable; you will not submit unlawful, malicious, misleading, or irrelevant information; you understand that referral submission does not guarantee service acceptance; and personal information will be handled in accordance with our Privacy Policy.
We may contact the referrer or authorised representative to request clarification or additional information.
5. Acceptable use
You must not use the website for unlawful, fraudulent, abusive, or harmful activity; attempt to gain unauthorised access to the website, systems, accounts, or data; submit malware, harmful code, automated abuse, spam, or excessive requests; interfere with website security, availability, or performance; impersonate another person or misrepresent your authority; scrape, reproduce, republish, or commercially exploit website content without permission; or use website information in a way that infringes privacy, intellectual property, or other rights.
6. Intellectual property
Unless otherwise stated, website text, branding, layout, graphics, icons, and original materials are owned by or licensed to Amanah Solutions Pty Ltd and are protected by applicable intellectual property laws.
You may view and print reasonable extracts for personal, non-commercial use. Any other reproduction, adaptation, distribution, or commercial use requires prior written permission, except where the law allows otherwise.
Third-party trademarks and licensed images remain the property of their respective owners.
7. Third-party websites and services
The website may link to government, NDIS, health, social media, mapping, analytics, or other third-party services. Links are provided for convenience and do not necessarily constitute endorsement.
We do not control third-party content, availability, security, or privacy practices. Use of third-party services is subject to their own terms and policies.
8. Website availability and changes
We take reasonable care to maintain the website but do not guarantee uninterrupted, error-free, current, or virus-free access. We may update, remove, suspend, or change website content or functionality without notice.
9. Liability
Nothing in these terms excludes, restricts, or modifies a right, guarantee, remedy, or liability that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Subject to those rights and to the maximum extent permitted by law, Fresh Start Wellness and Amanah Solutions Pty Ltd are not liable for indirect, incidental, special, or consequential loss arising from use of, inability to use, or reliance on this website or third-party links.
Where liability cannot be excluded but can lawfully be limited, it is limited to the extent permitted by law.
10. Feedback and complaints
We welcome feedback about the website and services. Contact us using the details below.
Participants and representatives may also contact the NDIS Quality and Safeguards Commission through www.ndiscommission.gov.au or 1800 035 544.
11. Privacy
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains the website technologies that may be used.
12. Changes to these terms
We may revise these terms to reflect changes in the website, services, practices, or law. The current version will be published with a revised update date. Continued use after publication of changes indicates acceptance of the revised terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
14. Contact us
Fresh Start Wellness, operated by Amanah Solutions Pty Ltd, ABN 67 627 797 586, Point Cook, Melbourne VIC 3030, Australia. Email: hello@freshstartwellness.com.au. Phone: +61 488 016 006.